15 March 2019
1. Wrong Username and Password
2. What is the LoadCentral Default Password 3. What is my LoadCentral Username and the Correct Format 4. Your Connection is Not Private 5. I Forgot my Password. What do I do? 6. Access Denied. Your IP Address is not Authorized 7. Access Denied. Webtool Access is Locked 8. Access Denied. Contact Helpdesk Common LoadCentral Issues
1. How to fix compromised account by a Phishing Site?
• Change your password immediately
• Report to [email protected] any malicious site • Login ONLY at www.loadcentral.net 2. What to do if I have Duplicate Sales?
If you are going to continue with previous similar transaction, change the prefix of the number you are loading (from 09 to 639 or from 639 to 09)
Example: 09054945876 to 639054945876 If you are NOT going to continue with previous similar transaction - simply, disregard the command 3. Sale Transaction Failed; Transaction Not Allowed
The product you are trying to sell is not applicable to the buyers number, e.g. you are trying to load SMARTBro prepaid load to a NON SMARTBro number.
You might also want to check our LATEST Facebook Page Service Advisories post if there is load transaction issues. 4. Delayed or non-receipt of LoadCentral eLoad or ePin
Customer Support serves inquiries on a first-come, first-serve basis. Depending on the query, the Customer Support staff has to access the logs, cross-check with the system database or forward your concern to the main office.
LoadCentral system is carrier-dependent. If the carriers are experiencing problems, our SMS delivery system will also be affected. Furthermore, like the rest of the providers, LoadCentral platform is running on hardware and software applications. There will be times that we might experience problems as well. Send an email to [email protected] and provide the following: • Date & Time of the Transaction • Product & denomination you're trying to sell or dispense • Buyer's Number • How many times have you tried to transact • Is the transaction being done using mobile? LoadCentral app? or Webtool? • If through mobile? what access number are you trying to send the syntax? • What is the EXACT error message? 4a. Wallet Reversals For eLoad transaction that are not successful, reversals of amount deducted from the retailer will be made within 24 hours. 4b. Non-receipt of eLoad or ePin For ePins that are not received by the buyers, the retailer should use the resend feature of LoadCentral • For Webtool users, just type the buyer's mobile number on the Resend Buyer's PIN box and click the bar • For SMS users, just type Resend retailer's 6 digit password buyer's mobile number. Send to any LoadCentral access numbers. NOTE: The Resend feature will only send the LAST ePin product purchased by the buyer. It will not work with eLoad transactions. 5. Claimed, Invalid or Used ePin
LoadCentral Retailers should not refund the amount to his/her buyer unless validated by the LoadCentral Customer Support that the ePin is indeed invalid or already used.
All of us are re-sellers and we need to check the specific product first with the provider. Please be aware that there are buyers, mostly online gamers, that deliberately attempt to fool you. The buyer quickly loads ePin to his real account, opens up a dummy account and load again the same ePin. The online game publisher will naturally give a prompt saying the ePin is used already. The gamer will then show this to the retailer and either demand a refund or another ePin. • Double check first if the right characters were used by the buyer. Sometimes buyers get confused with similar characters like the number zero and the letter O and small capital letters (i), small letter L (l) and number one (1). Also, ePins and passwords of prepaid cards are case-sensitive. • If the ePin is correctly log in and the buyer is getting invalid or used reply by the provider, retailer should contact Customer Support and provide the Trace Number. • Customer Support will check with the database and dictate, text or IM the ePin. If it is the same, Customer Support will ask the retailer not to refund since validation still has to be made with the provider. Depending on the availability of the provider's own customer support and their procedure, validation of the ePin can take from 5 minutes to 3 days. How to Contact Support? What do you need to provide? • Trace Number • Date of Transaction • Buyer's Mobile Number LoadCentral App Issues
1. LoadCentral Retailer app APK
To ensure the quality and trustworthiness of the apps within its app market (i.e., Google Play), Google has released a series of policies to regulate app developers. As a result, policy-violating apps (e.g., malware, low-quality apps, etc.) have been removed by Google Play periodically. In reality, we have found that the number of removed apps are actually much more than what we have expected, as almost half of all the apps have been removed or replaced from Google Play during a two year period from 2015 to 2017.
However, despite the significant number of removed apps, there are almost no study on the characterization of these removed apps. To this end, this paper takes the first step to understand why Android apps are removed from Google Play, aiming at observing promising insights for both market maintainers and app developers towards building better app ecosystem. 1a. LoadCentral App Status Uniwiz is currently working on a new LoadCentral App version required by Google Play and also doing some introspection to make sure that the app is not using some objectionable content and the app adheres to Google Play Policy. 1b. LoadCentral App Release Date The new version of LoadCentral App will be deployed three (3) months from now. This is the only statement that we received from the main office. I am not sure what exactly did they mean by deploy. It can mean 2 things. 1. It will be submitted to Google Play Store 3 months from now? 2. It will be available for download and use 3 months from now? This part I haven't personal clarified. No wories, I will post an updated once I do. 1c. Why no Specific Date? Google Play is pretty strict now a days. Google app developers have to follow a certain Google Play Checklist. It's not as easy as a snap of a finger. Let's get a bit geekly shall we? To prepare an application for release, you need to configure, build and test a release version of your application. The configuration tasks are straightforward, involving basic code cleanup and code modification tasks that help optimize your application. The build process is similar to the debug build process and can be done using JDK and Android SDK tools. The testing tasks serve as a final check, ensuring that your application performs as expected under real-world conditions. When you are finished preparing your application for release you have a signed APK file, which you can distribute directly to users or distribute through an application marketplace such as Google Play. 1d. What do expect? Expect bugs and possibly app malfunctions in the first few days or weeks of the app's release date. Who knows? It's pretty experience minor bugs and errors. But hey! nothing that the developer can't fix! We just have to be patient and be a little bit more understanding. Once its stable, it will be up for good and useful for all our benefit. Disclaimer: The only statement that came from the main office is The new version of LoadCentral App will be deployed three (3) months from now. The rest are all personally researched and opinions based on experience. 2. Can't find LoadCentral App in Google Play?
As mentioned, LoadCentral App is currently upgrading to its new version. Let's wait until further notice by the LoadCentral office.
3. LoadCentral has stopped
1. Go to File Manager
2. Choose SD Card or any of your external storage where it is stored 3. Search Mounted folder 4. Then delete the file from the folder Once done, kindly login again to your account and a prompt message will appear, just download it. Make sure that the file was downloaded successfully in order to proceed. 4. Cannot Proceed - Exception 111
"Cannot proceed.. Exception 111" is wrong input of username. Username should be inputted as 639XXXXXXXXX.
5. Cannot Proceed 300 device not allowed
Device Not Allowed error only happens when you recently did a factory reset or reformatted your Android device. Once you see your retailer account the LoadCentral Android App, you are also enrolling the device ID of that Android phone or tablet into the LoadCentral system. As a result, you will only be able to access your account using this specific Android device. It's one of the security features that LoadCentral set in to the application.
The moment you do a factory reset or reformatted your Android device, it will generate new device ID which will not match your registered account ID on the LoadCentral system. Therefore, your account will not be allowed to be accessed using the same Android device. 5a. How to Resolve This Issue? Text RESERDROID <space> SMS Password send to any LoadCentral Access Numbers. LoadCentral Login Issues
1. Wrong Username and Password
Your usename is your registered mobile number. Please make sure that the mobile number format you entered is 639XXXXXXXXX. Default FL and SL password is 123456.
If fails, please contact Universal Reloading Station by sending us a personal message through facebook messenger 2. What is the LoadCentral Default Password
The default passwords for newly registered LoadCentral accounts is 123456. Change your passwords immediately!
3. What is my LoadCentral Username and the Correct Format
Username format must always starts with 63 instead of 0 (zero). For example, your registered mobile # is 09221234568, you LoadCentral username should be is 639221234568.
4. Your Connection is Not Private
Cause: It is caused by the unregistered certificate of the browser that the retailer was using. Try clicking the "Advance" button and proceed to loadcentral.net.
Ttpically, this error message appears in your browser because there is a problem with the SSL connection, and your browser can't verify the SSL certificate. SSL is a secure method to encrypt data from your computer or device (in this case, it's your browser) and send to the server, help to keep the information private and safe while transmitting and opposite. With the SSL error, it means your computer or current internet connection prevents the browser to load the requested website with a private and secure method.
5. I Forgot my Password. What do I do?
LoadCentral does not have password recovery tool. There is no way for us or even main office to retrieve your passwords because they are encrypted in the system.
5a. To Reset Any of Your Passwords Via SMS Type RESET <space> LEVEL-OF-PASSWORD and send to +639285067310 (this is the ONLY access number specifically for LoadCentral password resets) e.g. RESET FL or RESET SL and send to +639285067310 5b. Important Note
6. Access Denied. Your IP Address is not Authorized
This usually happen when the IP address is set to Static during registration. The IP address of the computer you are using to access the webtool does not match the IP address set in your profile. Sometimes it is better to set your IP address in your profile into Static when your IP address does not change (example: workplace, cable internet) for added security.
But, if you log in the webtool in different computers most of the time or your IP address changes whenever you restart you computer (example: you are using Globe Tattoo, Sun Broadband, etc.), it is better to set your IP address to Dynamic. 6a. Request to Set Your IP Address Into Dynamic Address SETIP <space> SMS password <space> *.*.*.* send to LoadCentral Access Number 6b. Request to Set Your IP Address Into Static Address SETIP <space> SMS password <space> Your IP Address and send to LoadCentral Access Number 7. Access Denied. Webtool Access is Locked
LoadCentral system automatically locks the webtool of LoadCentral accounts for several reasons:
The account is Inactive for a while You fail to change your password when you received the SMS notification saying that you are already registered You didn't assign different passwords 7a. To Unlock Your Webtool Access Create a new message on your LoadCentral registered mobile phone, type Unlock <space> password then send to any of the official LoadCentral Access Number. Reminder You must assign different SMS password & webtool password or your access will automatically be locked again. 8. Access Denied. Contact Helpdesk
This usually happens when you fail to login the webtool multiple times or someone is trying to guess your LoadCentral password by trying to login over and over again.
8a. To Resolve This Issue Using you registered mobile number, create a message and type RETOFFSMS <space> PASSWORD then send to any of the official LoadCentral Access Number. If username is alphanumeric, send email request to [email protected] Reminder You must assign different SMS password & webtool password or your access will automatically be locked again. |
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